Refund policy

At The Beat Drop, your happiness is what keeps the DROPS coming. If something's not right with your order, we want to make it right — no hassle, no hard feelings. We offer returns within 30 days of delivery, so you've got plenty of time to make sure everything's exactly what you wanted.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, and in its original packaging. You'll also need your original order number or proof of purchase. To get started, just reach out through our contact form here and we'll guide you through next steps. For returns by choice (such as a change of mind), a pre-paid shipping label will be provided, and the cost of the label will be deducted from your refund.

Damages and issues
Got something defective, damaged, or just plain wrong? Please inspect your order as soon as it arrives and let us know within 5 business days of delivery by contacting us here so we can make it right. In these cases, your prepaid return label is free of charge. Reporting damage promptly helps us take care of you quickly — claims made after this window may not be eligible for a return.

Exceptions / non-returnable items
We're not able to accept returns on sale items. If you have questions about a specific item, send us a message here — we're happy to help.

Exchanges
The fastest way to get the item you actually want is to return the item you have, and once that's approved, place a new order for the one you're after.

Refunds
Once the item is received and inspected, we'll notify you. If it's accepted, you'll be refunded automatically to your original payment method within 10 business days, minus the shipping fee where applicable. Please remember it can take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you still haven't seen it, please contact us.